Terms & conditions

General Terms and Conditions of Use

The website www.vireo.lu (hereinafter, the “Website”) and https://my.vireo.lu  (hereinafter, the “Platform”) are put online by VIREO, a limited liability company established at 4 rue Jean-Pierre Brasseur, in L-1258 Luxembourg, registered in the Luxembourg Trade and Companies Register under number B222152 and represented by its current manager, (hereinafter “VIREO”).

1- Object

Under these general terms and conditions of use, VIREO makes available to any person using the Website & Platform (hereinafter the “User”) :

  • a Website allowing to consult various information relating to the offers proposed by VIREO
  • a Platform for subscribers (employees of a company), namely :
    • My Health : a tool for measuring and preventing the mental health of employees in a company ;
    • My Tax : the first tax advisor for resident and non-resident individuals to prepare their tax returns (or annual accounts) in Luxembourg. This system includes any forms attached to the tax return ;
    • My Lawyer : a tool for analysing the need and putting you in touch with a specialised lawyer ; 
    • My Need composed of My Insure & My Credit: a tool for analysing needs and establishing contact with an insurance and/or credit broker in order to ensure a high degree of neutrality.
    • My First Step : a support tool to launch into Luxembourg’s working life and the possibility of a personalised tutorial to present the company and gather documents/information useful for the integration of a new talent ;
    • My Benefits : a tool that gathers the company’s salary benefits and can animate / present them in the form of tutorials.

And all of this, via a connection to a secure space dedicated to the User.

As this concerns in particular personal, property and/or tax information, the latter is strictly confidential.

2- Access to the Website and Platform
  • User account

Prior to any connection, the User’s registration on the Website (as well as on the Platform and the creation of his personal space) is mandatory (hereinafter the “Account”).

The User undertakes not to communicate information relating to his Account (including his access codes) to anyone. The User is solely responsible for maintaining the confidentiality and security of his Account, and for all activities related thereto directly or through him. The User undertakes to immediately notify VIREO of any breach of the security of his Account. The User expressly acknowledges and accepts that the Website and/or the Platform are designed and intended for strictly personal use. In this sense, the User shall refrain from sharing his Account information with anyone. Subject to due skill and diligence, VIREO shall not be liable for the disclosure of confidential information or losses resulting from unauthorized use of the User’s Account and non-compliance with these rules of use.

In order to use the Website and/or the Platform, the User must enter his identifier and access code to authenticate the Account. The User agrees to provide accurate and complete information upon registration, and to update his registration data to ensure that it is always accurate and complete. If VIREO fails to provide accurate, current and complete registration data on the Website and/or the Platform, VIREO reserves the right to suspend or terminate the User’s Account and to inform the employer, if applicable, if it is the employer who has subscribed to this service for the benefit of its employee. The User agrees that VIREO may store and use the registration data on the Website and/or on the Platform provided by the User.

Users have the right to access, rectify, modify and delete data concerning them personally. This right can be exercised by post to VIREO at 4 rue Jean-Pierre Brasseur in L-1258 Luxembourg or by electronic means at : info@vireo.lu

  • Connection

Any User may connect to the Website free of charge in order to consult the published information.

Any User can connect to the Platform free of charge in order to use the services provided.

Use of the Website and/or Platform may require compatible devices, Internet access and the installation of certain software (fees may apply). The performance of the Website and/or Platform may be affected by the proper functioning of these factors. The User acknowledges and accepts that it is his responsibility to meet the conditions for the proper functioning of the Website and/or the Platform.

  • Restriction of use

The User agrees to use the Website and/or the Platform only for the purposes permitted by these terms and conditions and in accordance with applicable laws and regulations, or generally accepted practices.

If the User’s use of the Website and/or Platform, or any other conduct of the User, intentionally or unintentionally threatens VIREO’s ability to maintain the Website, Platform and the confidentiality of information attached thereto, or any other system, VIREO may take all reasonable measures to protect the Website, Platform and/or preserve stored confidential information, including the immediate suspension or termination of the User’s right to access the Website and/or Platform.

  • Availability of the Website and/or Platform

The Website, the Platform or any feature or part thereof may not be available in all countries. VIREO does not warrant that the Website, the Platform or any feature or part thereof is appropriate or available anywhere. The User chooses to access and use the Website and/or the Platform on its own initiative and is therefore responsible for acting in accordance with any applicable law.

  • Cookies

VIREO wishes to inform the User in a clear and transparent manner about the use of cookies when browsing the Website and the Platform.

A cookie is a text file stored on the hard disk of the User’s terminal (computer, tablet, mobile) through his browser software when viewing the Website and Platform.

This means that a cookie is sent to VIREO each time the User opens a page of the Website or Platform from his computer or mobile device. Cookies recorded by VIREO or by third parties when the User visits the Website and/or the Platform do not personally recognize the User as an individual, but only recognize the device they are using. Cookies do not store any sensitive personal data but simply provide information about the User’s browsing so that his or her device can be recognized later.

Cookies do not cause any damage to the User’s device but make it easier, for example, to find his preferences, pre-fill certain fields and adapt the content of VIREO’s services.

VIREO cannot under any circumstances be held liable for any damage whatsoever resulting from or resulting from cookies on the User’s device.

Only the User chooses whether to have cookies stored on his device and the User can easily control the recording of cookies. The refusal to accept cookies will prevent the User from freely consulting the Website and/or the Platform.

  • No transfer of rights

Nothing in these terms and conditions shall be construed to confer on the User any interest, title or license in any identifier of the Website, Platform, domain name, email address or similar resource used by the User in connection with the Website.

3- Obligations of the User

Access to the Website and/or the Platform as well as consultation of the information it contains, as well as any interpretation that may be made of it, is carried out under the sole responsibility of the User, who undertakes to make strictly personal and non-commercial use of it.

4- Obligations of VIREO

VIREO will devote, within reasonable limits, all the means at its disposal in order to ensure continuity of access to the Website and/or the Platform and to enable the User to make optimal use of it. VIREO’s commitment is based on a simple obligation of means.

VIREO also reserves the right at any time to suspend access to its Website and/or Platform at any time for interventions such as software maintenance and upgrades, hardware maintenance and evolution, content updates, etc.

5- Deletion of the User’s Account
  • At the User’s initiative

The User may request the deletion of his Account or stop using the Website and/or the Platform at any time. To delete the Account, the User must make a request by post to VIREO at 4 rue Jean-Pierre Brasseur in L-1258 Luxembourg or by electronic means at info@vireo.lu

If the User requests the deletion of his Account, he will no longer have access to the Website and/or the Platform through this identifier. This operation is irreversible.

  • At the initiative of VIREO

VIREO may at any time, and without notice, immediately delete or suspend all or part of the User’s Account or access to the Website and/or Platform in the event of unexpected technical or security problems and in particular endangering the security of confidential information related to the User. Such deletion or suspension shall be carried out by VIREO at its sole discretion, and VIREO shall not be liable to any person for any damages that may result from such deletion or suspension of the User or from access to the Website and/or access to the Platform.

6- Confidentiality

VIREO undertakes to respect the strictest confidentiality of information relating to the User throughout the duration of his presence on the Website and/or on the Platform.

In particular, with respect to Confidential Information (as defined below), subject to Article 10 of these General Terms and Conditions, VIREO undertakes to :

  • not to use them for any purpose other than the execution of this agreement ;
  • not to communicate them to third parties in any way whatsoever without the prior written consent of the User concerned ;
  • preserve its confidentiality by applying provisions similar to those it usually uses to protect its own confidential information ;
  • ensure that the subcontractors with whom it would be called upon to collaborate comply with the same constraints.

By “Confidential Information” as defined herein, we mean all information of any nature whatsoever and in any form whatsoever that may be communicated by one of the Parties to the other, or of which one Party may become aware in the course of the performance of this Agreement, whether or not such information relates to its purpose, is owned by the other Party or not.

Notwithstanding the above provisions, for the sole purpose of providing its services correctly, VIREO may allow access to Confidential Information to authorised third parties, in particular IT service providers, provided that such access is necessary for the implementation of the services and/or the maintenance of the Website (and/or the Platform).

There shall be no intention of disclosing the Confidential Information to third parties for commercial purposes or for any unauthorized use hereunder.

It is recalled that the secrecy of correspondence is not guaranteed on the Internet network and that it is the responsibility of each User of the Website and/or the Platform to take all appropriate measures to protect their own data.

7- Responsibility

The Website and/or Platform is/are a means to assist the User in his interactions with different organizations and/or service providers. It is in no way intended to replace the User’s assessment or judgment.

Under no circumstances may VIREO be held liable for the consequences, of any nature whatsoever, related to any documents generated by the Website, its Platform and/or one of its functionalities, based on the information provided by the User.

The functionalities offered by the Website, by the Platform and the documents generated by it, will comply with Luxembourg legislation applicable at this time to the best knowledge of VIREO.

Under no circumstances may VIREO be considered liable for any damage suffered by the User – or by persons to whom the User has voluntarily or involuntarily allowed access to the Website and/or the platform – as a result of an event beyond VIREO’s exclusive control, and in particular for damage relating to :

  • the authenticity, accuracy or relevance of the information transmitted to VIREO by Users ;
  • and/or the inappropriate use, wrongful or not, of the Website and/or the Platform by the User ;
  • and/or a malfunction of the hardware and/or software used by the User to access the Website and/or the Platform caused – among other things – by a virus, a security breach, a spyware, a rootkit, a server problem… and this, regardless of the person or computer system that suffers the said damage ;
  • and/or a suspension or disruption of access to the Website and/or the Platform resulting from the action of a third party and/or a case of force majeure including, in particular, labour disputes (strike, lockout, etc.) within VIREO or any subcontractor involved in the perfect availability of the Website and/or the Platform ;
  • and/or the temporary inability to consult the sources of information accessible from the Website and/or the Platform via links to other sites.

VIREO shall not be liable to the same persons for any indirect damage. Its liability would in any event be limited to the direct damage caused by the Website to the title :

  • of any disruption in the User’s access to the Website and/or platform solely due to VIREO’s fault, as proven by the User ;
  • and/or damage resulting from the consultation of the Website, the Platform and/or the use of the information they contain ;
  • and/or damage caused by the Website and/or the Platform to the computer system implemented by the User to access said site.
8- Indemnification guarantee

The User shall indemnify and hold VIREO, its representatives, employees and partners harmless from and against any loss, damage, expense, cost, action, claim, suit, litigation, obligation, demand and liability that may be brought by a third party for (i) any use of the User of the Website and/or the Platform, as well as (ii) any violation by the User of these general conditions.

9- Intellectual property

VIREO and/or its authors are the owners of the content and general presentation of the Website and the Platform (source code of the Website, fixed or automatically generated pages, photos, drawings, illustrations, sounds, videos, names, brands, logos, databases, software, algorithms,…).

All these elements are therefore protected by Luxembourg intellectual property law, with the exception of the rights from which third parties may benefit on some of these elements.

Subject expressly to the relevant legal provisions and/or prior written authorization from VIREO, any copy, representation, distribution or redistribution, modification in whole or in part, sale, resale, retransmission or availability to third parties, in whole or in part, of the content of this site on any medium or by any process whatsoever would constitute an infringement likely to incur the civil and criminal liability of the infringer.

Any content reproduced and/or distributed pursuant to a legal provision or prior written authorization from VIREO must include all copyright, other captions and trademark information appearing on the original, as well as the source, citing the Internet address (URL) of the page and the mention “© VIREO”.

10- Data security

VIREO takes all necessary precautions with regard to the current state of technology and the nature of the data processed and stored in order to preserve the security and integrity of such data and, in particular, to prevent it from being altered, lost or accessed by unauthorised third parties.

VIREO or its service providers keep all tax data on secure and regularly backed up databases that meet the strictest standards imposed for the confidentiality and integrity of tax data.

VIREO may use partners located outside the euro zone. These service providers will guarantee limited and verified access to personal and/or confidential data by authorized persons only. The server of these partners can be located outside the euro zone, as long as data security is preserved.

11- Personal data

In its capacity as data controller, VIREO collects from the User personal data (any information, of any nature whatsoever, including tax information, relating to an identified or identifiable natural person) directly concerning the User. These data are recorded in the information systems of VIREO and/or its service providers.

Electronic data may also be collected and/or stored on the User’s computer system for the purpose of managing his connection and navigation on the Website and/or the Platform. The User may refuse the use of these files (also called “cookies”) via the configuration of his internet browser.

Adherence to these conditions constitutes the User’s consent to the processing of personal data concerning him/her as described in this article, some of which is mandatory for the processing of the User’s requests.

The data collected are intended to be used for the analysis of the User’s tax situation.

Data will be automatically collected and saved by browsers (“Server-log-files”). These data may be freely transferred for statistical analysis, security and service improvement purposes by VIREO and its partners. Indirectly nominative data for statistical purposes may also be collected for the purpose of managing your connection and navigation. Under no circumstances may this data be used for commercial purposes.

The data collected may not be communicated by VIREO to its technical service providers within the limits strictly necessary for the proper functioning of the Website and/or the Platform. These communications may also be used to ensure the security of computer networks and transmissions or to meet legal obligations for which VIREO is responsible.

The data collected will also be disclosed to third parties when required or permitted by law.

The User concerned by these processing operations has the right to access, rectify and delete personal data concerning him/her, as well as the right to request that inaccurate, incomplete or outdated data be rectified, updated or deleted and to object, subject to justifying a legitimate reason, to the processing of personal data concerning him/her.

However, this opposition may result in VIREO being unable to provide the services described herein. These rights can be exercised by contacting the controller by email at gdpr@vireo.lu or by post to the attention of : VIREO – Quality department – 4 rue Jean-Pierre Brasseur, in L-1258 Luxembourg.

In accordance with Regulation (EU) No. 611/2013, VIREO undertakes to notify the National Data Protection Commission of the Grand Duchy of Luxembourg of the breach within 24 hours of the finding of a security breach and the confidentiality of personal data and VIREO further undertakes to inform you if the incident found is likely to adversely affect the level of protection of your privacy and your data.

The User acknowledges and accepts that VIREO shall in no event be held liable for any breach of security that accidentally or unlawfully results in the destruction, loss, alteration, disclosure or unauthorized access of personal data transmitted, stored or processed in connection with the Website and/or the Platform.

12- User contact

VIREO may contact the User via the Website, by the Platform and/or by email whenever the proper functioning of the Website and/or the Platform justifies it, as well as whenever VIREO must establish contact with the User, for any reason whatsoever.

13- Proof Agreement

In order to register the registration and acceptance of these conditions and future amendments, VIREO and its service providers have a computer system that stores this information (identification of persons, principle of acceptance, etc.) in a computer database.

The User acknowledges that the said information will have the value of proof and will be considered as proof in its relations with VIREO and its service providers.

14- Modification of these general conditions

VIREO reserves the right to modify these general conditions at any time and to impose new or additional conditions concerning the use of the Website and/or the Platform. These modifications and additional conditions will be communicated to the User and, if the User accepts them, they will come into force immediately and form an integral part of these applicable general conditions. If the User refuses to accept these modifications or additional conditions, VIREO reserves the right to terminate the User’s Account. The User accepts that VIREO shall not be liable to him or any third party for any modification or termination of the Website (and/or the Platform).

15- Nullity of clause

The invalidity of one of the clauses of these general conditions does not affect in any way the validity of the other clauses of these general conditions.

16- Applicable law and jurisdiction

These general terms and conditions of use are governed by Luxembourg law.

Any dispute concerning them is subject to the exclusive jurisdiction of the Luxembourg courts of and in Luxembourg City.